Bread Financial - Manager - IT Infrastructure

Description :

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Job Summary :

- Primary objective is to manage, lead, and provide direction for infrastructure services.

- Primary functions include server management, hardware capacity, preventative maintenance, and work prioritization.

- Drives maximization of server functions and capacity planning, cost savings, solutions management, work prioritization and vendor interfaces.

- Drives relationship management by collaborating with external hardware and software providers and key internal partners including application owners and outsourced operations partner.

Essential Job Functions :

- Drives installation, configuration, and testing of server hardware, operating systems software, server utility programs, monitoring tools, etc.

- Manages server capacity, determining planning and implementation needs for new servers or capacity on existing servers, and server infrastructure upgrades.

- Maintain documentation of server infrastructure. Determines infrastructure needs for redundancy.

- Identifies and implements emerging needs and trends in systems management that collaborate with Telecom, Mainframe and Network for all of Retail.

- Drive cost saving through server consolidation and capacity maximization.

- Oversees unplanned server maintenance, priority exceptions, and audit requests as necessary.

- Oversees all solutions management within operational budget, working within compressed timelines with allocated resources.

- Drives scheduling of work and prioritization on all assignments. Oversees management of capacity and trending for system operations.

- Lead systems hardware and software support.

- Oversee preventative maintenance, required compliance and scheduled delivery.

- Drives the maintenance and improvement of monitoring agents' deployment, configuration thresholds, and licensing tracking and administration across all platforms for all customers.

- Drives initiation and implementation of server virtualization (i.e. VMware, Netapp).

- Drives vendor interface for system support issues and escalation.

- Establish departmental goals and objectives for programs, projects on a regular basis.

Relationship Management within Server Management Function :

- Partners with OUTSOURCED OPERATIONS PARTNER Service Team and collaborate in policy creation for all of Retail.

- Drive and develop Vendor, Client, and Customer Relationships with software and hardware providers in partnership with Architecture/ Infrastructure.

- Partner with occasional Third Party Administration of contracts.

- Drive resolution of escalated technological server issues, contractual vendor issues; resolve OUTSOURCED OPERATIONS PARTNER Cost analysis and resolution.

- Partner with Architecture/Infrastructure in strategic planning and development of system resources working in conjunction with Telecom, Mainframe and Network.

- Drive development of total systems solutions for all internal and external clients within Retail.

- Drive resolution of technical and non-technical design and implementation issues for all internal and external clients within Retail.

- Collaborates with contacts outside the division to resolve mutual problems to collaborate on work procedures, including team projects.

- Oversees Servers Performance Monitoring function, including: Creates process that uses monitoring tools and scripts to gather server performance statistics

- Creates measurement and analysis of application and server performance

- Utilize performance data to prepare recommendations

- Communicate recommendations to appropriate functional areas (Capacity Planning, Service Level Management, etc.), business, and technology owners.

Reports To : Senior Manager/ Director

Direct Reports : 3 to 5

Working Conditions/ Physical Requirements : General Office

Minimum Qualifications :

- Bachelor's degree in computer science or engineering

- Ten or more years

Preferred Qualifications :

- Ensure documentation meets the needs of internal customers, audits, and compliance.

- Lead the approval process and present detailed quarterly capacity analyses on licensing, equipment, and utilization.

- Stay up-to-date with the latest M365 updates, features, and best practices to continuously improve our environment.

- 3+ years leading project(s), mentoring and/or coaching experience, demonstrated subject matter expert in department

- 7+ years of experience in Infrastructure Architecture or Engineering work experience in area of specialization

- Strong knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive.

- Experience with PowerShell scripting for automation and management tasks.

- Excellent problem-solving skills and the ability to work independently and as part of a team.

- Strong communication and interpersonal skills.

- 12+ years of experience in Systems Administration or Engineering

- Microsoft 365 Certified: Enterprise Administrator Expert or other relevant certifications.

- 7+ years of experience in Leadership, Infrastructure Architecture or Engineering work experience in area of specialization

- Experience with hybrid environments and migration projects.

- Familiarity with ITIL or other IT service management frameworks.

Knowledge, Skills, And Abilities :