Description :

We are Brainlabs, the High-Performance media agency, on a mission to become the world's biggest and best independent media agency. We plan and buy media that delivers profitable and sustained business impact. And whats our formula? Superteams of Brainlabbers, fueled by data and enabled by technology.

Brainlabs has always been a culture-first company. In fact, from the very beginnings of the agency a set of shared principles, philosophies and values was documented in The Brainlabs Handbook, helping us create our unique culture.

As with everything here we always seek to adapt and improve so The Brainlabs Handbook has been fine-tuned to become The Brainlabs Culture Code.

This Culture Code consists of 12 codes that talk to what it means to be a Brainlabber. Its a joint commitment to continuous development and creating a company that we can all be proud of, where Brainlabbers can turn up to do great work, make great friends and win together.

You can read The Brainlabs Culture Code in full here.

So, Tell Me About The Company

Brainlabs is culture-first. Youve probably heard other companies describe themselves as people, clients, or profit first but we see people, clients and profit as the building blocks of our ecosystem. Culture powers all three and we know that when the ecosystem is balanced, we all win! That's why the culture we cultivate is a culture of winning together.

To learn more about what its like to be a Brainlabber, check out our culture code.

Responsibilities :

- Support essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

- Support end-users following the IT Service Management Framework.

- Participate in service improvement projects and initiatives.

- Monitor system performance and troubleshoot issues.

- Help to improve the IT security posture and participate in internal and external audits.

- Carry out procurement and policy implementation tasks.

- Support clients and client-supporting teams on IT-related requests and projects.

- Support essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.

- Run staff onboarding and offboarding sessions

Who You Are :

- Proven experience as a System Administrator, Network Administrator, or similar role.

- Basic knowledge of cloud platforms (GCP, Google Workspace, AWS, Azure).

- Experience with networks (LAN, WAN, WLAN) and patch management.

- Knowledge of system security data backup/recovery.

- Familiarity with various operating systems and platforms, including Mac/Apple OS/Windows/Chrome OS.

- Resourcefulness and problem-solving aptitude.

- Knowledge of Windows Intune and Jamf Pro.

- Working knowledge of ticketing systems and ITSM or ITOM.

- Excellent communication skills in English.

- Knowledge of scripting is an added advantage.

- Experience : 3- 5 years

- India Shift : 10 AM to 7 PM IST.