Key Responsibilities :

- Lead and execute the full Incident Management lifecycle, from detection and logging to resolution and closure.

- Conduct thorough Root Cause Analysis (RCA) for critical incidents, implementing effective preventive measures to avoid recurrence.

- Utilize Kibana and Elasticsearch extensively for advanced log analysis, system monitoring, and proactive identification of potential issues.

- Design, develop, and maintain comprehensive test plans and test cases.

- Implement and execute automation scripts using Selenium WebDriver and relevant automation frameworks to ensure robust testing of our web applications.

- Perform API testing using tools like Postman to validate service integrity and functionality.

- Identify, record, document thoroughly, and track software defects, working closely with development teams for timely resolution.

- Contribute to the continuous improvement of QA methodologies, testing processes, and incident management workflows.

- Liaise effectively with cross-functional teams, including development, operations, and product, to ensure clear communication during incidents and align on quality initiatives.

Required Skills & Qualifications :

- 5+ years of experience in software quality assurance, automation testing, and incident handling.

- Strong understanding of the Incident Management lifecycle and best practices.

- Proficient knowledge and hands-on experience with Kibana and Elasticsearch for log analysis and monitoring.

- Proven experience in conducting Root Cause Analysis (RCA) and implementing effective preventive measures.

- Solid proficiency in QA methodologies, test case design, and defect tracking.

- Hands-on experience with Selenium WebDriver and developing automation frameworks.

- Exposure to API testing tools like Postman.

- Excellent problem-solving, analytical, and communication skills