Role & Responsibilities :

Key highlights of the role are listed below (purely indicative and not limiting) :

- Lead a team of application support, IT Operations

- Manage and own the Incident Management Process

- Managed IT initiatives for implementation, roll-out for IT applications like Credit Card, Merchant Management Systems, Customer Service Platforms such as Customer Portal

- Technical & Functional support to business and vendors

- Participate in requirements and architecture debriefs with the team to assess feasibility of the solution and identify needs for design and implementation

- Taking initiatives to provide innovative technology inputs for product setups, operations, marketing etc.

- Managing software vendors for developments, delivery, implementation & support etc.

- Business co-ordination for all technology matters

- Assist with integration of testing tools and procedures with development and build tools and procedures.

- Provide input to application/infrastructure scalability

- Lead and prioritize team's work load

- Plan application releases and configuration changes

- Change Management, Incident Management, Implementation, Development & Project Management.

- Interact with internal teams and external 3rd party vendors to troubleshoot issues/bugs

- Achieve & manage SLAs

- Maintain application monitoring, performance tuning and testing

- Manage application/patch implementation, backup and roll-back plans

- Perform ETL activities on Oracle/SQL Database

- Write SQL queries basis requirement of Operation & Business

- Ability to drive compliance & process adherence

Job specific skills :

Applicants should possess the following attributes :

- Clear understanding of ITIL framework

- Enterprise applications and integration with various core applications

- Incident and Change Management

- Lead In-house development projects

- Oracle RDB 11,12 - Basic Admin Knowledge.

- PL/SQL development - Oracle/ MS SQL

- BI Reporting Tools

- Hands on Java and .Net, Operating systems, Web Servers

- Process Re-engineering and Automation

- Vendor Management

- Knowledge and Experience with Software Deployment Lifecycle concepts and application

Educational Qualifications :

- BE/ B.Tech/ ME/ M.Tech, MBA/PGDBM, BCA, MCA, MSc (Statistics), BSC, Computer Science, Information Technology, Engineering, Data Science, or a related field.

- Graduate / Post Graduate with relevant domain experience.

Minimum Experience : 8- 12 years of experience.