Blue Yonder - Support Engineer II - JDA SCPO Suite

Overview :

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"

Seeking an astute individual that has a strong techno functional foundation with the additional ability to be hands-on with the broader Cloud team as part of the product support, and deep knowledge of industry best practices, with the ability to supply chain & product issues, and work with the product teams.

Scope :

- Position is focused on supporting various Blue Yonder Planning solutions in Demand/Fulfillment/Supply Planning space across Retail and Manufacturing verticals.

- Needs to work with cross functional teams including Product Development, Consulting and Support services.

- Provides technical and non-technical support during the Steady state period.

- Provides primary user support and verifies that the system provides the required business functions and maintains data integrity.

Our Current Technical Environment :

Software : Blue Yonder Demand, Blue Yonder Fulfillment, Blue Yonder Inventory Optimization

Cloud Architecture : MS Azure

Frameworks/Others : PL/SQL, RDBMS

What You'll Do :

- Understand the implemented solution/ products

- Analyze the issues, identify Root cause and find the permanent solution to any problem

- Adheres to SLA based on the severity of the customer cases.

- Complete the product certification courses assigned.

- Document the learning and building the knowledge content

- Provide early visibility and mitigation to technical challenges through the journey.

- Confidently represents product and portfolio, including vision and functional and technical roadmaps, within the company and, when necessary, to strategic customers

- Should be one of the key stakeholders during Solution design phase and understand the scope for the specific solution/process flow for the designated customer

- Should collaborate with Solution/Technical architect(s) to stabilize the system

- Enhance/Change the design based on new business requirements by the customer

- Single Point of contact for all customer requests for the designated solution

- Manage/Support new roll outs/deployments and handle change requests/enhancements

- To improve various KPIs for the customer

What We Are Looking For :

- Bachelor's degree minimum 3 to 5 years of experience in Product Support / Implementation support.

- Skill set and availability requirements as per the organization's needs

- Hands on experience in implementing / supporting Demand & Fulfillment products for multiple customers.

- Strong analytical/problem solving skills, ability to provide alternatives, root cause analysis, testing skills and ability to make thoughtful proposals are also among the skills required

- Deep understanding of Customer business and processes

- Worked on other Supply Chain Planning software like SAP-IBP/ APO, o9, Kinaxis, Relex

- Knowledge in performance tuning techniques is added advantage.

- Understanding and experience with the technical requirements for the product line assigned.

- Understanding of various technical platforms and infrastructures.

- Understands Blue Yonders product suite so as to convey relationships and touch-points to the customer.

- Works with appropriate parties to ensure issues are resolved