Blue Yonder - Senior Technical Consultant - Citrix Cloud

Description :

The Senior Technical Consultant Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions.

This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.

Our Current Technical Environment :

Microsoft Azure

VMware ESXi

What Youll Do :

- Serve as the technical escalation point for critical incidents and cross-domain issues.

- Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.

- Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.

- Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.

- Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.

- Collaborate with security and compliance teams to enforce governance and risk mitigation.

- Engage with vendors for escalations, patch management, and advanced product support.

- Contribute to capacity planning, performance benchmarking, and cost optimization efforts.

What We Are Looking For :

- Bachelors degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.

- 48 years of hands-on experience with Citrix infrastructure (CVAD, StoreFront, NetScaler).

- Knowledge of Parallel Client ROMI operations and troubleshooting.

- Basic experience in Windows Server administration, AD, DNS, DHCP.

- Exposure to MFA and SSO integrations (SAML, OAuth, OpenID Connect.

- Familiarity with VDI/DaaS concepts and user session troubleshooting.

- Strong problem-solving and troubleshooting skills in end-user and Citrix environments .

- Willingness to work in a 24x7 shift environment .