Blue Yonder - Cloud Technical Architect - JDA Support

Overview :

Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoors Best Places to Work.

Position involves a role that is responsible for implementation of JDA Category Management with good knowledge on JDA Category Management.

These include independently handling the implementation and providing solutions to technical/functional issues.

The associate should have knowledge in at least any of the areas (SP, FP & AO, CKB, CC, Reporting).

Scope :

- Core responsibilities include maintenance & support of the customer projects to manage environmental & product related issues.

Our Current Technical Environment :

- Software: BY Products, Dot Net, BA Tools (Cognos) , IIS, Tomcat.

- Tools: PowerShell scripting, SQL, Basics of C# scripting, GIT, Rest API, OAuth.

- Frameworks/Others: Azure, Control-m, Zabbix monitoring, Git etc.

- Cloud Architecture: MS Azure (ARM templates, AKS, HD insight, Application gateway, Virtue Networks, Event Hub, Azure AD).

- Integration: File based & API Integrations.

What Youll Do :

- Good to have good knowledge in the two JDA products mentioned above.

- Should have hands-on experience with installing and configuring the product and understanding the interactions within various modules.

- Should have implementation experience on JDA products with at least one or two full cycle implementation experience.

- Candidate should be familiar with Azure Basics and preferably should have completed Microsoft Azure Fundamentals certification.

- It is desirable to have a candidate who has worked on oracle to SQL server migration.

- Candidates should be able to manage the architecture challenges from migrating to SQL + data migration issues.

- Candidates should possess knowledge of batch scheduling tools used in Azure.

- Candidate should have thorough knowledge of integration options with Azure and be able to advise on the Web services [SOAP, REST etc.

- It is preferable if the candidate has previous experience of working in any of the cloud technologies and should be familiar with the basic network terminologies.

- Should have experience in reviewing the integration design and suggest best practices.

- Should work as a liaison between Consulting, Support and Cloud Services to ensure smooth and efficient implementation and integration between technical and functional system requirements during on-boarding of new customers or during upgrades or patch updates.

- It is mandatory to have good knowledge of Oracle RBDMS concepts and administration.

- Knowledge of RAC (Real Application Cluster) is an added advantage.

- Candidate should be able to review an existing application set up and perform an assessment for suitability to upgrade.

- Understands how JDA solutions can be configured to better facilitate client business processes.

- Should have strong analytical skills and problem-solving skills.

- Knowledge of any defect management tool will be an added advantage.

- Ensures quantity and quality content in the Knowledgebase.

- Should be able to drive a KT and Transition plan effectively.

- It will be an added advantage to have a candidate with knowledge of incident, problem and change management processes.

- Responsible for incident resolution for specific set of customers within the specified POD / Product / Project.

- Adheres to priority-based management based on impact + urgency.

- Drive Service Improvement Plans and ensuring the Incident Management process is performed as designed.

What We Are Looking For :

Associates have expert customer service/phones skills Being able to walk associates through advanced tasks over the phone and deal with difficult customers.

Must have excellent communication and interpersonal skills to interact with a wide variety of internal and external personnel with emphasis on follow-through and reporting.

Must have excellent organization and technical documentation skills.

Personality Fit :

- Ability to work calmly under pressure and meet deadlines.

- Ability to make modifications to the systems with little or no interruption of service.

- Ability to organize projects and tasks according to priorities.

- A person in this position should be a good project leader and could communicate effectively project plans and status of projects.

- Must be self-motivated and enjoy a sense of pride in their accomplishments.

Work Experience :

- 8+ -11 years of work experience.

- To have experience of any JDA products.

- Experience with working on Azure & understanding Azure landscape to Implement the product architecture effectively.

- Proficient in Oracle SQL, PL/SQL, Shell scripting.

Nice to have :

- Proficiency in Windows/Unix commands and troubleshooting skills.

- Good understanding of Control-m & other CLM/BL tools.

Miscellaneous :

- Able to work flexible hours, including evenings, weekends, as project and system availability requirements demand.

- Should be willing to travel to customer sites for a short duration if the need arises.

Our Values :

If you want to know the heart of a company, take a look at their values.

Ours unite us.

They are what drive our success and the success of our customers.

Does your heart beat like ours? Find out here: Core Values.