At BiteSpeed, providing the highest level of support possible has been a priority from Day 0.

We have a track record of 200+ 5-star reviews on the Shopify app store with most of them mentioning our support

Weve grown 10X over the past year and as we try to do that again over the next year, the quality of customer experience is one thing that we cant compromise on, it should only go up.

Weve scaled teams and are now looking for someone to lead Product Support for us and help our customers get successful.

What youll do :

- Lead our product support team and handle technical/product issues.

- Set up systems to log, categorize, and route bugs and feature requests to the product team.

- Review customer screen recordings to spot UI/UX roadblocks and share actionable feedback.

- Work directly with e-commerce founders in 50+ countries, helping them get the most out of our product.

- Use tools like SQL, JavaScript, Postman, and browser dev tools to debug and support product issues.

What makes you a good fit :

- You care about creating a software service experience that parallels a Michelin star Italian restaurant.

- Youve worked at an early-stage SaaS startup (bonus points if youve led a team before).

- You have a deep understanding of SQL, JavaScript, Postman API testing and web debugging/analytics.

- You have a genuine interest in conversations with people from different backgrounds to learn about their lives.

- Go Above And Beyond.

- Making Things Happen.

- Say It Like It Is.

- Progress Over Perfection.

- Dont Take Yourself Seriously, Take Your Work Seriously.

Perks & Benefits :

Small things weve done to ensure we take care of our wellness, learning & keep things fun : -

- Health Insurance Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.

- Quarterly Off-sites Quarterly off-sites are a core part of the BiteSpeed culture