Job Objective :

This role involves conducting detailed business analysis for large-scale IT projects, translating stakeholder needs into functional and technical specifications, and ensuring alignment with business logic, user needs, and project governance processes.

Primary Responsibilities :

- Conduct requirement-gathering sessions with diverse stakeholder groups to capture functional and non-functional needs

- Translate business needs into BRDs, process flows, and user stories for development teams working on microservices-based architectures

- Analyze existing platforms, identify overlaps, redundancies, and opportunities for consolidation into unified digital ecosystems

- Map detailed workflows for core modules such as beneficiary/user management, service lifecycle management, grievance redressal, inspection processes, and system integrations

- Define acceptance criteria, data validation rules, and reporting metrics for KPIs and dashboards

- Collaborate with UI/UX teams to ensure wireframes, mockups, and layouts reflect user requirements and accessibility guidelines (GIGW 3.0, WCAG 2.1)

- Work with technical architects and integration teams to validate API specifications, authentication flows, and RBAC configurations

- Support data mapping and migration plans involving relational, NoSQL, and search-indexing databases

- Ensure AI-powered tools (e.g., OCR for document verification, NLP for chatbot responses, analytics automation) are effectively aligned with business logic and user needs

- Participate in UAT cycles, develop test scenarios from business requirements, and validate system outputs against expectations

- Document SOPs, training materials, and knowledge transfer content for end-user adoption

- Track requirement changes, maintain traceability matrices, and ensure alignment with project governance processes.

Education & Qualifications : Bachelors or Masters degree in Computer Science, IT, Business Administration, or related field.

Certifications : IIBA-CBAP, PMI-PBA, or equivalent Business Analysis certification ITIL Foundation Certification

Skills and Experience :

- 58 years of experience in business analysis for large-scale IT projects

- Strong skills in requirement elicitation, business process modeling (BPMN), and documentation standards

- Experience working with microservices, API integrations, and data migration projects

- Familiarity with cloud-native platforms, containerized deployments, and DevSecOps workflows

- Understanding of relational and NoSQL data structures, as well as search indexing technologies

- Knowledge of accessibility, compliance, and security frameworks relevant to public digital platforms (GIGW 3.0, WCAG 2.1, CERT-In)

- Proficiency in tools such as JIRA, Confluence, Figma, MS Visio, and AI-powered documentation aids (e.g., ChatGPT, Copilot)

- Excellent communication, stakeholder engagement, and problem-solving skills

- Excellent leadership, communication, and stakeholder management skills.

- Mandatory : Prior government/public sector project experience.