Job Description :

About Bazaarvoice :

At Bazaarvoice, we create smart shopping experiences.

Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers.

Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network.

And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards.

The result is smarter shopping : loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers.

It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle.

The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

Its official : Bazaarvoice is a Great Place to Work in the US , Australia, India, Lithuania, France, Germany and the UK!.

About The Team :

Bazaarvoice is seeking a QA Engineer to join our Business Applications team in Bengaluru.

This role is dedicated to supporting the global organization by ensuring the reliability and quality of our core business systems, including Salesforce, NetSuite, and Workato.

The candidate will focus heavily on the execution and coordination of the testing lifecycle.

You will bridge the gap between development and operations by ensuring smooth, functional workflows across marketing, sales, finance, support and services processes.

This role requires a meticulous professional who excels at documenting test requirements, conducting manual functional testing, and coordinating User Acceptance Testing (UAT) across cross-functional teams.

How Youll Make An Impact :

- Test Case Development : Design and maintain detailed manual test cases and scripts for Salesforce, NetSuite, and integration workflows.

- Requirements Mapping : Work closely with business analyst and development teams to understand technical needs and translate them into comprehensive test plans.

- Knowledge Management : Create and maintain high-quality documentation and knowledge resources for both technical and non-technical users.

- Functional Testing : Conduct rigorous manual testing of business applications to ensure features meet defined acceptance criteria, to prevent Service defects.

- UAT Coordination : Act as a primary point of contact to coordinate testing efforts across business units, ensuring stakeholder sign-off.

- Defect Management : Identify, document, and track software defects through to resolution, providing clear status updates to the broader team.

- Workflow Optimization : Continuously evaluate and suggest improvements for testing workflows to enhance team productivity.

- Cross-Functional Support : Provide expert support to end-users and conduct training sessions to ensure effective use of validated tools.

- The Must Have Skills That Matter : 4+ years of experience in a QA or Business Systems Analyst role, with a strong background in manual testing and coordination.

- SaaS Ecosystem : Hands-on experience testing and supporting enterprise applications such as Salesforce and NetSuite is a must.

- Business Process Knowledge : Familiarity with processes surrounding Marketing, Sales, Finance, and Support/Services.

- Testing Methodologies : Deep knowledge of the Software Development Life Cycle (SDLC) and Agile/Scrum frameworks.

- Jira & Confluence : Proficiency in using Jira for defect tracking and Confluence for test documentation and space management.

- Workflow Design : Understanding of complex workflows, permission schemes, and notifications within business applications.

- Test Automation : Familiarity with automation tools such as Selenium, Copado or specialized SaaS testing tools.

- Data Literacy : Ability to construct custom reports and dashboards to track testing progress and application health.

Why Youll Love Working with Us?

- Work with cutting-edge technology in a collaborative, global team.

- Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more).

- Were Great Place to Work Certified (4 years in a row!).

- Hybrid work model (3 days in office Prestige Tech Pacific).

Interview Process :

1. Tech Round 1 : Technical Interview with our team.

2. Tech Round 1Interview with Business analyst on Collaboration and Communication.

3. Hiring Manager Meeting : Director Round.

4. Final Round : Chat with HR/Senior Leadership.

Why join Bazaarvoice? :

Customer is key :

- We see our own success through our customers outcomes.

- We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust :

- We believe in the power of authentic feedback because its in our DNA.

- We do the right thing when faced with hard choices.

- Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance :

- Our energy is contagious, because we hire for passion, drive & curiosity.

- We love what we do, and because were laser focused on our mission.

Innovation over Imitation :

- We seek to innovate as we are not content with the status quo.

- We embrace agility and experimentation as an advantage.

Stronger Together :

- We bring our whole selves to the mission and find value in diverse perspectives.

- We champion whats best for Bazaarvoice before individuals or teams.

- As a stronger company we build a stronger community.

Commitment to diversity and inclusion :

Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities.

Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance.

Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the worlds smartest network of consumers, brands, and retailers.

As part of our hiring process, a background check will be conducted.

This will be done with your consent and will only include information relevant to the job.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human judgment.

Final hiring decisions are ultimately made by humans.

If you would like more information about how your data is processed, please contact us.