Azure Integrations Support Engineer

Description :

Key Responsibilities :

- Monitoring & First-Line Support

- Monitor integration workflows, transactions, dashboards, and alerts for failures and performance issues

- Identify and classify incidents based on impact and urgency

- Perform first-level troubleshooting using predefined runbooks and knowledge articles

Incident & Service Request Management :

- Create, update, and maintain accurate incident and service request records

- Capture logs, error details, and diagnostic information to support escalation

- Escalate complex, recurring, or unresolved issues to senior engineers in a timely manner

- Provides 24x7 Level 1 monitoring and first-response support through rotational shifts

- Performs alert triage, ticket creation, and runbook-based remediation

- Escalates incidents to Level 2/3 in line with defined SLAs and escalation procedures

- Participates in shift handovers and operational reporting

Operational Assistance :

- Assist with retries, replays, and authorised data correction activities under supervision

- Participate in incident bridge calls and coordination activities when required

- Support post-incident activities, including documentation updates and knowledge capture

Learning & Development :

- Develop foundational skills in Azure Integration Services and cloud operations

- Follow operational standards, security controls, and compliance requirements

- Actively build technical capability toward Level 2 support responsibilities

Qualifications :

Experience Band :

- 24 years of experience in application support, integration support, or IT operations roles.

Technical Skills & Experience :

Essential :

- Basic understanding of APIs (REST), HTTP methods, and response codes

- Foundational knowledge of :

1. Messaging systems (queues, topics)

2. Event-driven integration concepts

- Exposure to Azure Logic Apps, Azure Service Bus, or similar integration platforms

- Familiarity with incident, problem, and service request management processes

- Strong analytical skills, attention to detail, and willingness to learn

Preferred :

- Microsoft Azure Fundamentals (AZ-900) certification

- Exposure to enterprise integration platforms or middleware support

- Basic understanding of ITIL concepts and service management practices