- Provide first-line and second-line support for Azure Active Directory related issues, including user provisioning, authentication, authorization, and access control.

- Troubleshoot and resolve issues related to Azure AD Connect, Azure AD Connect Health, and other Azure AD services.

- Manage user accounts, groups, and permissions within the Azure AD environment.

- Implement and troubleshoot multi-factor authentication (MFA) and other security measures in Azure AD.

- Monitor Azure AD health and performance and proactively identify and resolve potential issues.

- Document and maintain technical documentation related to Azure AD support processes and procedures.

- Collaborate with other IT teams to ensure smooth integration of Azure AD with other enterprise systems.

- Stay current with the latest Azure AD features, best practices, and security updates.

Required Skills & Experience :

- 3-6 years of experience in managing and supporting Active Directory environments.

- Strong understanding of Azure Active Directory services and features.

- Experience with Azure AD Connect, Azure AD Connect Health, and other Azure AD services.

- Experience with troubleshooting and resolving issues related to user authentication, authorization, and access control.

- Strong analytical and problem-solving skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team