The ServiceNow Technical Architect is responsible for designing and implementing scalable, secure, and efficient ServiceNow solutions that align with business objectives. This role involves assessing current architecture, re-defining platform architecture aligned with best practices, integration requirement with enterprise systems, and providing technical expertise to the development teams.

Key Responsibilities :

Solution Architecture & Design :

- Define and implement scalable, performant ServiceNow solutions that align with business needs.

- Develop and maintain ServiceNow architecture standards, best practices, and governance frameworks.

- Ensure technical alignment with enterprise IT strategies, security policies, and compliance requirements.

- Customize and implement SRE practices for platform and associated products/applications

Technical Leadership & Governance :

- Provide architectural guidance and technical mentorship to ServiceNow developers and administrators.

- Conduct code reviews, technical audits, and system performance optimizations.

- Establish governance policies for instance management, upgrades, and platform security.

Platform Development & Customization :

- Oversee the customization and configuration of ServiceNow applications and modules.

- Review custom scripts, business rules, UI policies, workflows, and integrations from Service now best practices standpoint

- Utilize ServiceNow development tools such as Flow Designer, UI Builder, and Glide APIs.

Integration & Automation :

- Design and implement integrations with third-party systems using REST, SOAP, LDAP, and MID Server.

- Optimize workflows and automation using Integration Hub and Orchestration.

- Ensure seamless data flow between ServiceNow and enterprise applications.

Collaboration & Stakeholder Management :

- Work closely with business analysts, product owners, and IT teams to translate business requirements into technical solutions.

- Provide expert consultation on ServiceNow capabilities, roadmap, and implementation strategies.

- Communicate technical concepts effectively to both technical and non-technical stakeholders.

Platform Maintenance & Upgrades :

- Manage ServiceNow upgrades, patching, and instance performance monitoring.

- Ensure minimal disruption and adherence to ServiceNows upgrade best practices.

- Stay up to date with new ServiceNow releases and features.

Required Qualifications :

- 15-20 years of total software engineering/ IT experience.15+ years of ServiceNow development/Ops & Technical architecture experience.

- ServiceNow Expertise : Deep understanding of ServiceNow architecture, data model, and development best practices.

- Development Skills : Proficiency in JavaScript, Glide APIs, Flow Designer, andUI development.

- Integration Knowledge : Experience with REST, SOAP, JSON, LDAP, OAuth, and integration middleware.

- Cloud & Security : Understanding of cloud infrastructure, IT security, and compliance frameworks.

Certifications :

- ServiceNow Certified Technical Architect (Must have).

- ServiceNow Certified System Administrator (CSA)

- Certified Implementation Specialist (CIS)

- Certified Application Developer (CAD)

Preferred Qualifications :

- Experience in working in Agile/Scrum environments.

- Familiarity with ITIL framework and best practices.

- Strong problem-solving, analytical, and communication skills.