Key Responsibilities:

- Administer and support Power Platform services, including Power Apps, Power Automate, Power BI, Dataverse, Copilot Studio, environments, connectors, and tenant settings.

- Manage governance controls such as environment strategy, Power Platform CoE Starter Kit, DLP policies, access controls, security roles, connector usage, and platform configuration standards.

- Provide support and troubleshooting for platform, access, configuration, capacity, billing, and tenant-wide integration issues.

- Support the rollout and governance of Microsoft Copilot, Copilot Studio agents, and AI-enabled Power Platform capabilities across markets.

- Monitor usage, licensing, Dataverse capacity, AI credits, consumption, and billing risks, escalating concerns where required.

- Maintain CoE reports, dashboards, operational documentation, support procedures, and governance guidance.

- Coordinate with M365 Global Support, Security, Identity, Finance, Market D&T teams, Microsoft support, and other stakeholders to resolve incidents and manage risks.

- Support controlled change management for tenant-level or high-impact Power Platform changes.

Required Skills and Experience:

- BE/B Tech, MCA/BCA with 7+ years experience in above skills.

- Ready to work in Pune.

- Can join within 15 days.

- Experience administering Microsoft Power Platform, including Power Platform Admin Center, Dataverse, environments, connectors, security roles, DLP policies, and tenant settings.

- Understanding of Copilot Studio, Microsoft Copilot agents, AI Builder, licensing, capacity, and billing models is desirable.

- Working knowledge of Microsoft Entra ID, privileged access, security groups, service accounts, and least-privilege administration.

- Ability to troubleshoot technical issues, document procedures, communicate clearly, and work with global technical and business teams.

- Good understanding of ITIL-aligned incident, request, change, and problem management processes.

Ways of Working:

- Operate through approved admin accounts and follow privileged access, audit, and change management controls.

- Work with the Power Platform CoE shared service account and support mailbox to manage requests, incidents, governance activities, and stakeholder communication.

- Provide clear documentation, handover, and knowledge transfer to support continuity of CoE operations.

Success Measures:

- Power Platform environments are governed, documented, and managed to agreed standards.

- Copilot and agent rollout is supported with appropriate access, sharing, billing, and reporting controls.

- Support issues, capacity risks, licensing concerns, and billing risks are identified and managed promptly.

- Security, compliance, and change management expectations are consistently followed.