Role : Pega CDH - Lead System Architect

Client Location : Chennai/ Bangalore

- 7+years of experience in Pega and 3-4 years of experience in Pega CDH

- Pega CSSA Certification and Pega Decisioning Consultant

- Experience in Pega CDH 8.X or higher versions and NBAD framework.

- Proven track record of delivering hyper-personalized solutions using NBA strategies across inbound and outbound channels in both batch and real-time mode

- Hands-on experience with Pega CDH components like ADM, DSM, Value Finder, Customer Profiler, etc.

- Proficiency in SQL, JSON, real-time decisioning, and object-oriented programming principles.

- Translate business requirements into decisioning logic, including Next-Best-Action (NBA) strategies, engagement policies, and offer flows.

- Design and configure core decisioning logic using Pega CDH, including rules, propositions, treatments, and decision data flows.

- Provide thought leadership and technical guidance to teams on Pega decisioning best practices.

- Lead the development and configuration of Adaptive Decision Manager (ADM) , interaction history , decision strategy management and other Pega CDH components

- Ensure seamless integration of decisioning frameworks with enterprise systems like CRM and data lakes.

- Conduct peer reviews and manage quality assurance processes for decisioning logic.

- Collaborate with data scientists to analyse customer interactions and optimize adaptive models.

- Manage the end-to-end delivery of Pega CDH solutions in Agile environments.

- Create post-implementation support documentation and resolve production defects.

- Monitor application performance to ensure scalability and efficiency.

- Implement governance standards for architecture, data privacy, and security compliance.

- Mentor and lead a team of Pega NBA Designers or developers.

- Coordinate tasks such as proposition builds, customer data flow updates, and interaction updates.

- Good understanding and experience in Client Server applications, Digital applications, and Business Functions

- Designing and implementing REST API, Kafka and FTP based integrations

- Strong analytical skills with the ability to summarize data into actionable insights.

- Excellent communication skills to interact with both technical and non-technical stakeholders.

- Designing in alignment with Clients Business objective

Good to have skills :

- Pega Lead system architect.

- Knowledge in externalisation of Cassandra , KAFKA, Elastic search

- Familiarity with DevOps practices such as CI/CD pipelines for deployment automation.

- Knowledge of emerging trends in marketing automation and hyper-personalization.