Description :

AWS Devops Support :

An AWS Support Engineer is a technical professional 5-12 yrs experience responsible for providing support to customers using Amazon Web Services (AWS).

This role involves troubleshooting, resolving technical issues, optimizing cloud infrastructure, and ensuring customer satisfaction.

Below is a detailed job description for an AWS Support Engineer :

Skill Set :

- Strong understanding of AWS/Azure core services (e.g., EC2, S3, RDS, Lambda, VPC, IAM, CloudWatch).

- Terraform Good hands on experience with TFE

- Experience with scripting and automation tools (e.g., Python, Bash, Terraform, CloudFormation).

- Good understanding of K8, Docker and containerization platform.

- CI/CD - end to end deployment process - any tool - Jenkins, GitHub, ArgoCD, CI/CD AWS Pipeline and any orchestration tools

- Experience in monitoring, logging, and alerting solutions to ensure the reliability, performance, and availability of data pipelines and infrastructure components on AWS.

- AWS certification is mandatory.

- Monitoring and Alerting

Responsibilities :

Technical Support :

- Provide expert-level support for Azure/AWS services including Security and role.

- Troubleshoot and resolve customer issues related to infrastructure, networking, security, and performance.

- Debug and resolve issues related to application deployment, scaling, and monitoring on AWS.

Infrastructure Management :

- Assist customers with setting up, configuring, and managing AWS environments.

- Guide customers on best practices for deploying and managing workloads on AWS.

- Help customers migrate on-premises applications to AWS.

Networking and Security :

- Troubleshoot networking issues related to VPC, subnets, route tables, security groups, and NAT gateways.

- Provide guidance on securing AWS environments, including IAM roles, policies, encryption, and compliance.

- Assist with configuring and troubleshooting AWS Load Balancers, Route 53, and Direct Connect.

Performance Optimization :

- Analyse and optimize the performance of AWS resources and applications.

- Provide recommendations for cost optimization, resource allocation, and autoscaling.

Incident Management :

- Respond to and resolve customer-reported incidents in a timely manner.

- Escalate complex issues to AWS product teams and follow up until resolution