Description :

Qualification : Any Graduate, BE/BTech, BSc

Job Responsibility :

- Deep understanding of Amazon Connect architecture and core components.

- Experience designing and configuring Contact Flows, routing profiles, queues, and agent hierarchies.

- Knowledge of Amazon Connect telephony, call recording, call control, and real-time metrics.

- Strong analytical skills for diagnosing IVR issues, call failures, and platform errors.

- Ability to troubleshoot softphone issues, agent desktops, Lambda failures, and API timeouts.

- Experience with CloudWatch traces.

- Deep understanding of IAM roles, permissions, and least-privilege design.

- Familiarity with encryption (KMS) and other AWS services.

- Experience with JavaScript and Python.

- Excellent communication skills

- Team player

Immediate- Serving NP until Month end