AWS & OCI Cloud Engineer

Eligibility & Qualification :

- Bachelors degree in Engineering or equivalent.

- Minimum 7 years of experience in an Enterprise Managed Service environment.

- Expertise in AWS, Oracle Cloud Infrastructure (OCI), and other public clouds.

- Certification on latest AWS and OCI tracks is an added advantage.

- ITIL Foundation certification on the latest track is preferred.

- Experience in leading technical teams or projects is an advantage.

- Flexible to work in a 24/7 support environment.

- Minimum level should be SPE if applying as part of an internal job posting.

Key Responsibilities :

- Implement and maintain security controls and compliance measures in accordance with best practices.

- Monitor AWS and OCI services to ensure optimal performance, availability, and reliability.

- Troubleshoot and resolve issues related to AWS and OCI resources, including connectivity, performance, and access controls.

- Plan and execute cloud migrations, upgrades, and expansions in coordination with stakeholders.

- Implement and manage backup, recovery, and disaster recovery strategies for cloud resources.

- Collaborate with other IT teams to integrate cloud services with existing infrastructure and applications.

- Stay up to date with AWS and OCI features, evaluating and recommending improvements.

- Handle networking concepts and protocols, including VPC, Fast Connect, LB, VPN, VCN, security lists, NSG, and gateways.

- Troubleshoot compute, storage, database, and serverless components, including EC2, VM, RDS, Lambda, EFS, S3/Object Storage, EDR, FSS, and auto-scaling.

- Support problem management, post-incident reviews, and RCA processes.

- Resolve customer issues via telephone, email, or remote sessions and escalate as necessary.

- Maintain case documentation, SLA adherence, and operational metrics.

Technical Skills :

Cloud & Platform Skills :

- OCI : Compute instances, Object Storage, VCN, Fast Connect, Security Lists, NSG, VPN.

Backup & DR :

- Implementing strategies for cloud resources.

Networking :

- DHCP, DNS, Active Directory; basic physical network and storage knowledge.

Scripting & APIs :

Databases :

- Basic knowledge of PostgreSQL, MySQL.

Other Technical Skills :

- Integrating cloud services with on-premises infrastructure and applications.

- Understanding of cloud security and compliance best practices.

Non-Technical Skills :

- Excellent written and verbal communication skills.

- Strong commitment to high-quality product and solution support.

- Ability to achieve excellent customer satisfaction and ownership of tasks.

- High productivity, efficiency, and collaborative skills.

- Support and mentor team members, leveraging their advice on complex issues