About the Role

We are looking for an experienced Software Engineer with hands-on expertise in Kore.ai platform and conversational AI development. The ideal candidate is Kore.ai certified, has 4-5 years of relevant experience, and is currently not employed (immediate joiners preferred).

Key Responsibilities :

- Design, develop, and deploy intelligent virtual assistants and chatbots on the Kore.ai platform

- Build and configure dialog tasks, intent models, entities, and NLP training data

- Integrate bots with enterprise systems like CRM, ERP, ITSM (Salesforce, ServiceNow, SAP, etc.) via APIs and webhooks

- Develop custom JavaScript/Node.js logic within Kore.ai's Bot Builder

- Collaborate with business analysts and stakeholders to gather requirements and translate them into conversational flows

- Optimize NLP models for better intent recognition and entity extraction

- Perform unit testing, UAT support, and post-deployment monitoring of bots

- Create and maintain technical documentation

Required Skills & Qualifications

- 4-5 years of experience in software development with minimum 2-3 years on Kore.ai platform

- Kore.ai Certification is mandatory (Kore.ai Certified Developer / Professional)

- Strong knowledge of Kore.ai Bot Builder - Dialog Tasks, FAQs, Small Talk, Flows

- Proficiency in JavaScript / Node.js for bot scripting and service calls

- Experience with REST APIs, JSON, webhooks for third-party integrations

- Understanding of NLP/NLU concepts - intent, entity, utterance training

- Familiarity with Omnichannel deployment (Web, MS Teams, WhatsApp, etc.)

- Good understanding of SDLC and Agile methodology