Key Responsibilities :

Project Planning & Execution :

- Define project scope, objectives, deliverables, and timelines aligned with business goals.

- Develop detailed project plans covering tasks, resources, dependencies, and milestones.

- Oversee end-to-end delivery of automation projects from requirements gathering to deployment and post-implementation support.

Stakeholder Communication :

- Act as a single point of contact for leadership, customers, and technical teams.

- Provide timely updates on project progress, risks, and dependencies.

- Conduct presentations, reviews, and demos to highlight automation outcomes and value delivery.

Requirements Gathering & Analysis :

- Collaborate with process owners and operations teams to identify automation opportunities.

- Translate business requirements into technical use cases and automation workflows.

Resource & Task Management :

- Coordinate with developers, testers, and infrastructure teams for task execution.

- Manage resource allocation, ensure skill alignment, and track deliverables against timelines.

Risk & Quality Management :

- Identify potential risks in technology, timelines, or operations; define mitigation plans.

- Ensure automation solutions meet compliance standards and internal IT/security policies.

- Oversee testing and validation phases to ensure stability before deployment.

Documentation & Reporting :

- Maintain comprehensive documentation including requirements, designs, runbooks, and test cases.

- Create dashboards, project reports, and ROI analysis for leadership using Smartsheet.

Process Optimization & Innovation :

- Recommend process improvements through automation and digital transformation.

- Stay current with automation trends such as RPA, ServiceNow, Ansible, Terraform, and DevOps tools.

- Lead innovation by introducing new methods and emerging technologies to optimize outcomes.

Essential Skillset :

- Smartsheet expertise Mandatory (dashboard creation, reporting, project intake management).

- PMP or PRINCE2 certification Mandatory.

- ITIL V3/V4 Foundation certification Minimum required.

- Strong background in Automation & DevOps projects within Managed Services environments.

- Knowledge of automation frameworks, IT fundamentals, and emerging technology trends.

- Strong business, analytical, and program management skills.

- Proven leadership skills with the ability to eliminate barriers and deliver measurable results.

- Excellent stakeholder management, influencing, and communication (verbal, written, presentation).

- Agile mindset with adaptability in managing ambiguity and dynamic requirements.

Education & Experience :

- Bachelors or Masters degree in a relevant technical field.

5+ years of experience managing complex IT programs/projects, particularly in :

- Software development

- Automation initiatives

- Managed Services transitions

- Demonstrated experience in delivering projects with enterprise clients