Desired candidate should have :

- 3+ years of experience in supporting RPA solutions using tools like UiPath, Automation Anywhere, or Blue Prism.

- 1.5+ years of experience with low code/no code platforms such as Microsoft Power Apps, OutSystems, or Mendix.

- Proven track record of managing and resolving technical issues in a production environment.

- Extensive hands-on experience with leading RPA tools such as UiPath, Automation Anywhere, Blue Prism, etc.

- Proven track record of developing, deploying, and supporting RPA solutions in a production environment.

- Experience with low code/no code platforms like Microsoft Power Apps, OutSystems, Mendix, Appian, etc.

- Ability to support and troubleshoot applications developed on these platforms.

- Strong programming skills in languages such as Python, Java, C#, or similar.

- Experience with scripting languages (e.g., JavaScript, VBScript) for automation purposes.

- Experience integrating RPA and low code solutions with existing enterprise systems and applications.

- Knowledge of APIs, web services, and other integration methods.

- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.

- Experience supporting automation solutions in cloud environments.

- Proven experience in troubleshooting and resolving technical issues related to RPA and low code applications.

- Ability to conduct root cause analysis and implement corrective actions to prevent recurrence of issues.

- Experience managing support incidents and ensuring timely resolution within agreed Service Level Agreements (SLAs).

- Familiarity with incident management tools and processes.

- Experience monitoring the performance of automated processes and ensuring their reliability and stability.

- Ability to use monitoring tools to track system performance and detect issues proactively.

- Experience identifying and implementing process improvements to enhance the efficiency and effectiveness of automation solutions.

- Ability to document and optimize support processes.

- Experience managing changes to automation solutions, including testing and validating updates and enhancements.

- Familiarity with change management processes and tools.

- Proven ability to create and maintain comprehensive documentation for support processes, procedures, and technical solutions.

- Experience participating in audits and compliance reviews related to automation solutions.

- Experience leading a support team and providing technical guidance and mentorship to junior team members.

- Ability to conduct training sessions and workshops for end-users and support teams.

- Experience working with various stakeholders, including business analysts, process owners, and IT teams.

- Strong communication and interpersonal skills to effectively manage stakeholder expectations and provide updates on issue resolution.

- Relevant certifications in RPA tools (e.g., UiPath Certified Professional, Blue Prism Developer).

- Certifications in low code/no code platforms (e.g., Microsoft Power Platform Certification, OutSystems Professional Developer) are highly desirable.

- ITIL/CSM Certification is highly desired

- Good understanding of Azure Cloud