Description :

Role : OSS & Automation Engineer (FCAPS Integration Specialist)

Location : Bangalore

Job Description :

We are seeking a highly skilled and experienced OSS & Automation Engineer to play a pivotal role in designing, building, and integrating our Operations Support Systems (OSS) with a strong emphasis on FCAPS Telecom integration capabilities. The ideal candidate will have deep expertise in the telecom domain, particularly within 5G/LTE cellular networks and cloud-native environments, and a passion for automation and open-source technologies. This role requires a strong understanding of FCAPS principles and their practical application in OSS for Inventory Management, Fault Management, and Performance Management.

Responsibilities :

- Architect and build complex OSS monitoring tools and automation frameworks from scratch, specifically focusing on FCAPS integration for Inventory, Fault, and Performance Management.

- Design, develop, and improve existing tools and integrate them into a cohesive OSS ecosystem.

Inventory Management :

- Oversee OSS Sites/Devices Inventory Management, including the integration of network devices with OSS inventory modules.

- Implement and manage auto-inventory reconciliation (syncing) with various data sources like EMS/OBF.

- Manage the full lifecycle of devices within the OSS inventory.

Fault Management :

- Develop and integrate FCAPS tools for Fault Management, including NBI integration with EMS using SNMP traps, OID/MIBs, and ETSI/JSON formats for fault parsing.

- Implement robust Network Topology for accurate Fault Correlation, spanning from top-level to RAN devices.

- Design and implement auto-incident/auto-ticketing mechanisms based on configured and correlated faults.

Performance Management :

- Architect and implement FCAPS tools for Performance Management, focusing on counters, formulas, and KPIs for troubleshooting.

- Develop and analyze KPI and counter-related problems to optimize network performance.

- Work closely with Product, Delivery, Software Development, and various cross-functional teams to ensure successful new product developments and rollouts.

- Coordinate with the Integration team (OBF) for seamless new network integrations with OSS.

- Analyze customer requirements, translate them into system requirements, and capture detailed designs for the development team.

- Responsible for analyzing and troubleshooting issues reported during lab testing and production environments.

- Identify and eliminate defects and errors with Product and Development teams for released features.

- Handle trouble tickets within defined SLAs.

- Track issues related to tools, timely escalation, and follow-up as per pre-defined matrix.

- Ensure customer commitments are achieved per plan.

- Prepare comprehensive documentation, including Low-Level Design (LLD) and High-Level Design (HLD) for products and reports.

Required Skills and Experience :

- Minimum 8 to 12 years of experience in the RF Telecom domain (5G/4G/Cloud) or Software Domain with a strong focus on FCAPS system automation, tools design, and development.

- Experience in telecom domain 5G/LTE cellular networks, including cloud-native environments.

- Understanding of Open RAN concepts.

- Strong knowledge of FCAPS tools and their application in OSS.

- Expertise in architecting and building complex OSS monitoring tools and automation frameworks.

- Proficiency in Telecom Network Routers/devices IP-level troubleshooting.

- Deep understanding of FCAPS tools Performance Management, including Counters/Formulas/KPIs architecture.

- Knowledge of Telecom Network Fault Monitoring tool NBI integration with EMS and methodologies (SNMP traps, OID/MIBs, ETSI/JSON format).

- Experience with Network Topology for Fault Correlation and Auto Incident/Auto ticketing.

- Understanding of Automation lifecycle management/Agile methodology.

- Strong analytical and troubleshooting skills.

- Proficiency with Linux OS tools, SQL, and utilities.

- Familiarity with Jira and Confluence.

- Familiarity with Kubernetes, Prometheus, and Grafana Monitoring Tools (added advantage).

- Familiarity with JSON API / RESTful HTTP is required.

- Ability to multi-task in a fast-paced environment.

- Knowledge of software languages like Python and JAVA (added advantage).

- Understanding of 3GPP and ETSI Specifications : Architecture, Protocols, and Procedures.

- Understanding of cloud technologies, Kubernetes environments, and Docker.

Education & Qualification :

- Bachelors in Computer Science/Software Engineering/Electronics/Electronics & Telecommunication Engineering.

- Passion for open source, software, tooling, and automation.

- Experience working with monitoring & automation solutions.

- Analytical and methodical approach to problem-solving.