Description :

About Us :

The Hashgraph Group (THG) is a pioneering Swiss-based Web3 technology company operating exclusively within the Hedera Hashgraph ecosystem.

As experienced and qualified Web3 practitioners and engineers, we design, develop, and deploy enterprise-grade solutions and decentralized applications on Hedera.

With operations globally, we unlock new growth opportunities for business in the Web3 economy.

We deliver more than technology we build business without barriers.

Ready to architect the future of support? Join us to build the intelligent backbone of our Web3 operations, blending Atlassian mastery, agentic AI, and blockchain data for seamless, secure, and compliant service delivery.

What Youll Do :

- Design & Optimize Workflows : Build advanced Jira Service Management (JSM) workflows for global, Follow the Sun support.

- Automate ticket routing, SLA tracking, and shift handoffs no ticket left behind.

- Integrate AI & Blockchain : Configure Atlassian Rovo and other AI agents.

- Connect Jira to on-chain data (Hedera), enabling real-time insights and secure, zero-trust operations.

- Drive Compliance & Security : Implement DORA-compliant reporting, AI guardrails, and kill switch workflows for incident response.

- Ensure knowledge bases are structured for optimal AI ingestion and regulatory needs.

- Enable Seamless Integrations : Develop and maintain connections between Atlassian tools, monitoring platforms (Prometheus, PagerDuty), and external APIs using Forge or REST.

- Empower Agents & Engineers : Act as the integration gatekeeper, ensuring every tool communicates flawlessly to support our teams.

What You Bring :

- 3-5 years as an Atlassian Administrator/Solutions Engineer (Jira Service Management, Cloud).

- Mastery of JQL, Jira Automation, workflow schemes.

- Experience with Atlassian Intelligence, Rovo, or similar ITSM AI integrations.

- Scripting skills (Groovy, Python, JavaScript) for custom apps/integrations.

- Confluence knowledge base administration for external customers.

- Strategic mindset : Translate business needs into technical solutions.

- Atlassian Certified Professional (ACP-100/400/420) preferred.