Role & Responsibilities :

Enterprise Intake & Workflow Architecture :

- Design and implement a centralized intake portal for all Network Automation and Service Enablement requests (software engineering, AI/ML, autonomous networking).

- Architect parent-child / portfolio-to-delivery project relationships across multiple Jira projects.

- Standardize intake, triage, prioritization, and execution workflows across heterogeneous engineering teams.

- Define and implement governance models for intake lifecycle management (idea intake, approval, delivery, closure).

Portfolio & Executive-Level Reporting :

- Build VP and executive dashboards that provide real-time visibility into :

1. Intake volume and trends

2. Strategic alignment

3. Delivery progress and health

4. Cross-team dependencies

5. Capacity vs demand

- Design portfolio-level KPIs and metrics aligned to business outcomes, not just Jira activity.

- Implement roll-up reporting across multiple teams, programs, and initiatives.

Atlassian Platform Engineering :

- Lead architecture and configuration of :

1. Jira Software (Cloud)

2. Jira Service Management (for intake where applicable)

3. Advanced Roadmaps / Jira Roadmaps

4. Jira Align (if applicable for strategy-to-execution alignment)

- Develop custom solutions using Atlassian Forge where native Jira capabilities are insufficient.

- Implement Atlassian Automation rules to streamline intake, status transitions, reporting updates, and executive notifications.

Stakeholder & Requirements Leadership :

- Partner with VPs, Directors, Product Owners, Engineering Leaders, and Operations teams to translate business needs into Jira solutions.

- Facilitate requirements workshops with executive and senior engineering stakeholders.

- Serve as the trusted Atlassian advisor for portfolio management and enterprise workflows.

Scalability, Governance & Best Practices :

- Ensure solutions are scalable, maintainable, and compliant with enterprise standards.

- Define best practices for Jira project configuration, permissions, schemas, and data hygiene.

- Provide documentation, training, and enablement for administrators and end users.

Required Skills & Expertise :

Atlassian Core Expertise :

- Deep hands-on expertise with Jira Cloud (Software & Service Management).

- Strong experience designing complex workflows, schemes, and issue hierarchies.

- Proven experience implementing Advanced Roadmaps / Jira Roadmaps for portfolio planning.

- Working knowledge of Jira Align or similar enterprise agile portfolio tools.

Automation & Extensibility :

- Advanced experience with Atlassian Automation (rules, triggers, conditions, smart values).

- Experience building or extending Jira functionality using Atlassian Forge.

- Familiarity with REST APIs and integrations across Atlassian products.

Portfolio & Executive Reporting :

- Strong experience building executive-level dashboards and reports.

- Ability to design reporting that communicates business outcomes, not just delivery metrics.

- Experience with cross-project rollups and portfolio reporting.

Enterprise Delivery Experience :

- Experience delivering enterprise-scale Atlassian implementations (multi-org, multi-team).

- Ability to design solutions that balance standardization and team autonomy.

- Strong understanding of Agile, SAFe, and enterprise delivery models.

Required Experience :

- 8-12+ years of experience working with Atlassian tools.

- 5+ years designing and implementing enterprise Jira solutions.

- 3+ years supporting portfolio-level or executive reporting.

- Demonstrated experience working directly with VP and executive stakeholders.