We are seeking a dynamic and experienced Technical Program Manager to join our team. The successful candidate will be responsible for managing the implementation of solutions at existing and new clients. This role requires a deep understanding of financial operation processes, exceptional problem-solving skills, and the ability to analyze large volumes of data.

The Technical Program manager will drive process excellence and ensure outstanding customer satisfaction throughout the implementation lifecycle and beyond.

Job Role : Associate Program Manager

Experience : 1 to 3 Years

Location : Kochi, Mumbai, Bangalore

Notice Period : Immediate Joiner

Skills : Data Analysis, Project Management, SQL Queries, Client Engagement

Key Responsibilities :

- Client Engagement : Serve as the primary point of contact for assigned clients, understanding their unique operation processes and requirements. Build and maintain strong relationships to facilitate successful implementations.

- Project Management : Lead the end-to-end implementation of Osfins solutions, ensuring projects are delivered on time, within scope, and within budget. Coordinate with cross-functional teams to align resources and objectives.

- Process Analysis and Improvement : Evaluate clients existing operation workflows, identify inefficiencies, and recommend optimized processes leveraging Osfins platform. Utilize process mapping and data analysis to drive continuous improvement.

- Data Analysis : Analyze substantial datasets to ensure accurate configuration and integration of Osfins solutions. Employ statistical tools and SQL-based queries to interpret data and provide actionable insights.

- Problem Solving : Break down complex problems into manageable components, developing effective solutions in collaboration with clients and internal teams.

- Process Excellence : Advocate for and implement best practices in process management, utilizing methodologies such as Lean Six Sigma to enhance operational efficiency.

- Customer Excellence : Ensure a superior customer experience by proactively addressing client needs, providing training and support, and promptly resolving any issues that arise.

Ideal Candidate :

- 1 to 3 years of experience in project management, preferably in financial services, software implementation, consulting or analytics.

- Strong analytical skills with experience in data analysis, SQL querying, and handling large datasets.

- Excellent communication and interpersonal skills, with the ability to manage client relationships effectively.

- Demonstrated ability to lead cross-functional teams and manage multiple projects concurrently.

- Proven expertise in financial operation processes and related software solutions is a plus

- Proficiency in developing business intelligence solutions or with low-code tools is a plus

Good to Have :

- Should have at least 1 to 3 years of project/program management experience in Financial Services/Banking/NBFC/Fintech companies only.

- Hands-on proficiency in data analysis and SQL querying, with ability to work on large datasets

- Ability to lead end-to-end implementation projects and manage cross-functional teams effectively.

- Experience in process analysis, optimization, and mapping for operational efficiency.

- Strong client-facing communication and stakeholder management capabilities.

- Good expertise in financial operations processes and workflows with proven implementation experience.

Perks, Benefits and Work Culture :

- Opportunity to work with a cutting-edge financial technology company.

- Collaborative and innovative work environment.

- Competitive compensation and benefits package.

- Professional development and growth opportunities.