Associate Manager - System Implementation

Description :

The Associate Manager Implementation plays a pivotal role in the business and carries a high level of responsibility. As well as overseeing all operational areas of the business, the role is central in supporting business growth. He/she interfaces directly with both customers and providers.

Key Responsibilities :

Implementation Leadership :

- Act as the primary point of contact between clients, technical teams, and business stakeholders.

- Translate business needs into technical and functional requirements.

- Develop detailed project implementation plans, timelines, and deliverables.

- Ensure all configurations, integrations, and custom developments adhere to defined standards.

- Oversee UAT, system testing, and data migration activities for smooth deployments.

- Drive process optimization, identify risks, and implement mitigation plans proactively.

Team & Client Management :

- Manage and mentor implementation engineers, analysts, and configuration specialists.

- Coordinate with client-side project managers and technical leads to ensure alignment and timely delivery.

- Conduct regular status reviews, progress reports, and stakeholder meetings.

- Ensure that Service Level Agreements (SLAs) and KPIs are consistently met.

- Support business development teams in pre-sales discussions, solution demonstrations, and

RFP responses.

Technical & Functional Expertise :

- Perform hands-on system configuration, data setup, and integration with third-party applications.

- Collaborate with product and engineering teams to tailor solutions to client requirements.

- Troubleshoot technical issues, monitor system performance, and ensure post-implementation stability.

- Maintain comprehensive documentation - including technical specifications, configuration guides, and standard operating procedures.

Continuous Improvement :

- Evaluate the implementation process for scalability, efficiency, and automation opportunities.

- Stay updated with emerging technologies, integration tools, and industry best practices.

- Champion continuous learning within the team to maintain technical excellence.

Technical Skills & Competencies :

Core Technical Proficiency :

- Proficiency in SQL, data analysis, and report generation.

- Knowledge of API integrations, web services (REST/SOAP), and middleware tools.

- Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform.

- Understanding of DevOps principles, CI/CD pipelines, and automation frameworks.

- Knowledge of project management tools (JIRA, Trello, Asana) and documentation platforms (Confluence, Notion).

Preferred Technical Exposure (depending on domain) :

- ERP Systems : SAP / Oracle / Microsoft Dynamics / Workday.

- CRM Platforms : Salesforce / HubSpot / Zoho.

- Integration Tools : Dell Boomi, MuleSoft, Postman, Zapier.

- Programming Knowledge : Basics of Python, Java, or JavaScript for automation or script

customization.

- Data Tools : Power BI, Tableau, or Excel for analytics and reporting.

Qualifications :

- 6 - 10 years of experience in technology implementation, including 23 years in a leadership or managerial capacity.

- Proven track record of implementing enterprise software or technology platforms across multiple clients or business units.

- Experience managing multiple projects simultaneously in a fast-paced environment.

- Strong understanding of SDLC, Agile, and Waterfall methodologies.

Soft Skills & Attributes :

- Excellent problem-solving, analytical, and decision-making skills.

- Outstanding verbal and written communication skills.

- High attention to detail and organizational skills.

- Ability to manage multiple priorities and adapt to changing requirements.

- Client-centric mindset with a focus on quality and long-term success.