Assistant Vice President - Delivery Management

Job Title : Delivery Lead Senior AVP

Location : Noida or Bangalore

Reporting To : Vice President Delivery

Experience : 12+ years (with at least 3 years in a leadership role)

Employment Type : Full-time

Role Overview :

Key Responsibilities :

- Serve as the primary point of contact for internal stakeholders and external clients, managing expectations and driving satisfaction.

- Provide technical leadership and hands-on guidance on platforms like Amelia.AI, and integrate them into broader enterprise ecosystems.

- Manage and mentor a large, multi-functional delivery team of 50+ professionals, including developers, business analysts, and QA engineers.

- Collaborate with solution architects, product managers, and engineering teams to define scope, timelines, and delivery roadmaps.

- Monitor key performance indicators (KPIs), project risks, and implement corrective actions as needed.

- Develop and implement best practices for Agile/DevOps methodologies to ensure high-quality and timely delivery.

- Participate in code reviews, technical deep-dives, and maintain a hands-on approach to technology wherever required.

- Prepare and present regular updates to senior leadership including the VP and executive stakeholders.

Required Skills & Experience :

- Strong working knowledge of Amelia.AI or similar Conversational AI platforms (e.g., IBM Watson, Google Dialogflow, Azure Bot Framework).

- Demonstrated experience in managing delivery teams of 50+ across multiple geographies.

- Solid foundation in software development (coding) preferably in Python, Java, or Node.js with the ability to contribute or debug where needed.

- Strong understanding of AI/ML workflows, NLP concepts, and system integration principles.

- Proven expertise in stakeholder management, client communication, and handling escalations effectively.

- Experience working with Agile/Scrum methodologies and tools like JIRA, Confluence, or Azure DevOps.

- Excellent verbal and written communication skills, with the ability to interact confidently with C-level stakeholders.

Preferred Qualifications :

- Certifications in Agile (Scrum Master/PMI-ACP) or AI-related technologies.

- Exposure to cloud platforms such as AWS, Azure, or GCP.