AS400 Production Support Engineer

What You Will Do :

- Provide end-to-end production support for AS400 applications.

- Monitor, troubleshoot, and resolve incidents ensuring minimal downtime.

- Investigate root causes, apply permanent fixes, and document resolutions.

- Coordinate with business users, developers, and vendors for quick issue resolution.

- Participate in on-call/rotational support shifts covering evenings, nights, and weekends.

- Support change deployments, patches, and upgrades while maintaining stability.

- Identify and suggest process improvements for production stability.

Preferred Skills & Qualifications :

- 6- 10 years of experience in AS400 production support or application support.

- Strong skills in RPGLE, ILE concepts, and SQL for debugging and issue analysis.

- Knowledge of incident/change/problem management processes (ITIL preferred).

- Ability to analyze issues under pressure and provide quick resolutions.

- Strong communication and coordination skills with cross-functional/global teams.

Good to Have :

- Experience with IBM RDI, Help Systems SEQUEL, and change management tools.

- Exposure to automation in monitoring or incident management.