Arokee Online Solutions - Business Analyst

Description :

We are looking for a Business Analyst (BA) with strong technical acumen to partner with stakeholders, solution architects, and delivery teams.

The BA will drive requirements discovery, system analysis, API/data integration specifications, and UAT coordination for enterprise-grade CRM, portal, and mobile application solutions.

This role requires someone who can comfortably switch between business workflows and technical details, ensuring solutions are well-defined, feasible, and aligned with product roadmaps.

Key Responsibilities :

- Requirement Discovery & Analysis

- Lead workshops with business stakeholders to capture needs, KPIs, and workflows.

- Analyze end-to-end processes such as :

1. CRM workflows (lead ? opportunity ? closure ? invoicing).

2. Web/mobile app workflows (job/service booking, enrollment flows, compliance checks).

3. Payment, communication, and data integration flows.

- Break down requirements into functional & non-functional specifications.

- Perform gap analysis between current state and target solutions.

Technical Requirement Specification :

- Write detailed Functional Specification Documents (FSD) and System Requirement Specifications (SRS).

- Translate business needs into API contracts (REST/GraphQL) including endpoints, request/response structures, authentication methods.

- Define data models, entity relationships, and DB schema requirements.

- Document integration requirements for third-party systems such as :

1.Payments (Stripe/ACH).

2. Communications (Twilio, WhatsApp APIs).

3. CRM/ERP (HubSpot, QuickBooks, Salesforce).

- Analytics/Data Pipelines (Snowflake, Firebase, Postgres).

- Create sequence diagrams, system context diagrams, and data flow diagrams to ensure clarity.

Backlog & Delivery Alignment :

- Convert requirements into user stories, epics, and acceptance criteria in Jira.

- Maintain a Requirements Traceability Matrix (RTM) to map requirements to deliverables.

- Ensure sprint goals align with backlog priorities and technical feasibility.

- Work closely with UX/UI designers to validate wireframes against business rules.

- Support development team by clarifying requirements, edge cases, and dependencies during sprints.

Quality Assurance & Testing Support :

- Define acceptance criteria for each feature.

- Collaborate with the QA team to create test scenarios and test data sets.

- Validate APIs using tools like Postman/Insomnia to confirm contract adherence.

- Participate in end-to-end system testing and validate integrations.

- Lead User Acceptance Testing (UAT) cycles with business stakeholders.

Governance & Compliance :

- Capture compliance and security requirements (GDPR, HIPAA-lite, CCPA, SOC2).

- Define audit logging, role-based access (RBAC), and data protection needs.

- Ensure proper data governance documentation (PII handling, encryption requirements).

Key Deliverables :

- Business Requirement Document (BRD).

- Functional & System Requirement Specifications (FSD, SRS).

- API & Integration Specifications (Swagger/OpenAPI where applicable).

- Data Flow & Entity Relationship Diagrams.

- Requirements Traceability Matrix (RTM).

- UAT Test Plan and Sign-off Documentation.

Qualifications & Skills :

- Experience : 5 to 8 years as a BA in software product/enterprise application projects.

Technical Skills :

- Strong understanding of APIs (REST, GraphQL), JSON, XML.

- Familiarity with databases (Postgres, MySQL, Firebase, Snowflake).

- Exposure to CI/CD environments (GitHub Actions, Jenkins, Terraform basics).

- Hands-on with API testing tools (Postman, Swagger).

- Ability to create technical diagrams (UML, ER diagrams, sequence diagrams).

- Domain Knowledge (Preferred): CRM systems, web/mobile portals, SaaS platforms, third-party API integrations (payments, messaging).

- Methodologies: Agile/Scrum, sprint planning, backlog refinement.

Tools :

- Jira, Confluence, Lucid chart, Figma, MS Visio.

- Knowledge of cloud environments (AWS/GCP/Azure).

- Exposure to data compliance & security frameworks.

- Basic SQL querying and ability to validate backend data.