Description :

Role Overview :

We are looking for an IT Support Specialist who can ensure smooth IT operations for our rapidly scaling team. You will be responsible for end-user support, device management, access provisioning, security hygiene, and troubleshooting day-to-day technical issues across our systems.

Key Responsibilities :

- Diagnose and resolve laptop issues (Windows/macOS), VPN errors, and basic network connectivity problems.

- Provide support for BYOD mobile devices.

- Offer on-call support when required.

- Install, configure, and support productivity tools (Google Workspace, Slack, Zoom, etc.).

- Manage user accounts, access permissions, and group policies.

- Work with MDM & EDR solutions (Intune, Jamf, Google Endpoint Manager, CrowdStrike, etc.).

- Handle IT asset lifecycle : setup, maintenance, tracking.

- Ensure devices meet security baselines.

- Handle PHI/PII in line with HIPAA standards.

- Support audit requirements and compliance documentation.

- Manage requests via ticketing systems (JIRA, Zendesk, Freshservice)

- Maintain SOPs and update knowledge base documentation.

- Basic familiarity with AWS/GCP IAM for access visibility.

- Ability to write simple Bash/PowerShell/Python scripts for automation tasks.

Requirements :

- 35 years of IT Support or Desktop Support experience.

- Strong troubleshooting skills across Windows/macOS.

- Hands-on experience with MDM, EDR, and SaaS admin consoles.

- Experience managing Google Workspace or similar environments.

- Strong communication and customer service skills.

- Understanding of security best practices and compliance standards (HIPAA is a plus).