Ariba Support Consultant

Description :

- Analyze, troubleshoot, and resolve user-reported incidents and service requests within defined SLAs.

- Perform system monitoring, issue tracking, and escalation management.

- Support user administration, role management, and system configuration changes.

- Collaborate with business users and IT teams to gather requirements and provide functional solutions.

- Work with SAP/Ariba support teams to resolve complex issues or system bugs.

- Assist in testing and deployment of enhancements, patches, and upgrades.

- Prepare support documentation, FAQs, and user training materials.

- Ensure adherence to change management and compliance standards.

Required Skills & Qualifications :

- Bachelor's degree in computer science, information technology, or a related field.

- 3-5 years of experience in SAP Ariba application support.

- Strong understanding of Ariba modules (Procure-to-Pay, Sourcing, Contracts, Supplier Management).

- Hands-on experience in troubleshooting system issues, configurations, and workflows.

- Knowledge of SAP integration with Ariba (CIG / PI / middleware) is an advantage.

- Good understanding of procurement processes and best practices.

- Strong analytical, problem-solving, and communication skills.

- Ability to work in a fast-paced environment with cross-functional teams.

Preferred Qualifications :

- SAP Ariba certification(s) in relevant modules.

- Experience in ticketing tools like ServiceNow, Remedy, or JIRA.

- Exposure to global support environments and multi-region deployments.