Argano - Delivery Manager - Oracle Field Service

Description :

JOB DESCRIPTION :

- Key personnel to design and implement end to end solutions that are scalable and robust by leveraging Oracle Field Service Cloud.

- Present technical and functional capabilities of Oracle Field Service Cloud platform to clients.

- Collaborate with customers on Business Requirements Specifications, Design &.

- Architecture path and also perform configuration of modules & customizations independently.

- Design and implement dynamic scheduling algorithms to enhance resource allocation and routing efficiency.

- Stay updated with periodic Oracle releases and use the latest standard best practice.

- Serve as a liaison between sales, technical and functional teams.

- Provide direction to internal cross-functional teams including business analysts and developers, to ensure successful project delivery.

Must Have :

- Experience in implementing Oracle Field Service modules including Forecasting, Scheduling and Routing etc.

- Analyse and optimize field service workflows, ensuring seamless integration with Oracle Field Service applications.

- Familiarity to build Oracle Field Service forms, workflows, triggers, and Field updates.

- Experience in working with REST APIs and Integrations with other CX products.

- Understanding CRM principles as well as managing customer expectations, handling feedback, and ensuring a positive customer experience.

- Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization / integrations on Oracle Field Service Cloud projects.

Desired :

- Working knowledge on products related Inventory management, Order management, Depot repair, Maintenance management.

- Knowledge of integration with other CX products like Engagement cloud would be an added advantage.

- Strong Programming skills, as well as the ability to review complex code bases written by others.

- Understanding of Cloud Architecture & knowledge on Data Migration.

- Extension to other platforms on Workflow, Reports, APIs, and Error Handling.

About Us :

- Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations.

- We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

- Argano is an equal-opportunity employer.

- All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.