Apps Associates - Senior Consultant - Oracle Fusion Cloud ERP/PPM Module

Description :

Oracle Fusion Cloud ERP PPM Functional.

Role : Senior Consultant.

Full time.

Job description :

Key Responsibilities :

- Engage business partners to gather requirements and translate functional needs into technical/functional specifications for Oracle Fusion ERP Project Portfolio Management (PPM) solutions.

- Provide excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

- Provide Customer Service on a functional level and ultimately drive to complete and total resolution of each service incident.

- Interact directly with customers, follows through on all assignments and takes ownership of customer issues.

- Consult with Management in directing resolution of critical customer situations.

- Knowledge gain and sharing achieve knowledge transfer with teammates through Development and delivery of formal team training sessions.

- Creation/review of Knowledge Articles.

- Stay up to date on Oracle ERP advancements, recommending best practices and continuous improvements.

- Contribute to a collaborative, knowledge-sharing team culture.

Qualifications & Skills :

- Bachelors degree (BE, BTech, MCA) or MBA in Finance.

- Minimum 8 years of experience in Implementation, support, or upgrade Projects with at least 1 implementation experience on SaaS PPM Projects Foundation, Project Management, Costing, Planning, Billing , Contract and Grants.

- Deep functional understanding of financial processes and ERP PPM solution areas.

- Strong analytical and problem-solving skills.

- Ability to thrive in a fast-paced, dynamic environment with minimal supervision.

- Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.

- Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios.

- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.

- Work with users to troubleshoot and resolve issues, answers business questions provides data analysis.

- Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts.

- Conduct training and knowledge sharing sessions.

- Should be ok to work in multi customer AMS model in 2-11 shift from India.

- Having EBS Projects knowledge is a good addition.