Apps Associates - Oracle Field Service Cloud Consultant

Description :

Job Summary :

JOB DESCRIPTION :

We are looking for a seasoned Oracle Field Service Cloud (OFS) Consultant with experience in implementing and supporting complex field service processes.

This role involves configuring OFS, integrating with Oracle Cloud SCM/Service modules, and optimizing technician scheduling, routing, and mobility.

Key Responsibilities :

- Implement, configure, and support Oracle Field Service Cloud (OFS) including activities, routing, capacity planning, and technician mobility.

- Gather and translate business requirements into OFS configurations and extensions.

- Integrate OFS with Oracle Fusion Service, Inventory, Order Management, and external systems (CRM, legacy platforms).

- Support mobile workforce enablement, dispatching, GPS tracking, and real-time notifications.

- Monitor and tune OFS processes for performance and usability.

- Collaborate with IT and business teams to support deployment and change management.

- Should be able to support multiple customers in 2:00 PM IST to 11:00 PM IST shift.

Required Skills:

- 6+ years of experience in Oracle Field Service Cloud.

- Strong understanding of scheduling, routing, and dispatch logic.

- Hands-on experience with OFS configurations, APIs, and plug-in frameworks.

- Experience in integrating OFS with Oracle Service, Inventory, and/or Order Management modules.

- Knowledge of Oracle Integration Cloud (OIC) or other middleware tools.

- Familiarity with mobile enablement, GPS, and technician portals.

Nice To Have:

- OFS certification and exposure to IoT or AI-based field service optimization.

- Experience integrating OFS with Salesforce or third-party CRMs.

- Experience with Oracle Service Logistics and Depot Repair.