Applications Support Engineer

Description :

Key Responsibilities :

- Manage incident, problem, and change management processes using ServiceNow.

- Perform root cause analysis and coordinate with development and infrastructure teams for issue resolution.

- Monitor applications and system performance using tools like AppDynamics, Splunk, Grafana, and ELK Stack.

- Collaborate with cloud and DevOps teams for deployment, configuration, and environment management across AWS, Azure, and GCP.

- Develop and maintain scripts, dashboards, and automation solutions for improved monitoring and support efficiency.

- Document standard operating procedures (SOPs), known errors, and workarounds for knowledge sharing.

Required Technical Skills :

Mandatory Skills :

- Cloud Platforms : AWS, Azure, or GCP.

- Programming : Java.

Secondary Skills :

- Databases : PL/SQL, MariaDB, GoldenGate.

- Monitoring Tools : AppDynamics, Splunk, Grafana, ELK Stack.