- Proven track record of excelling in a busy delivery environment

- Excellent organisational, troubleshooting and problem-solving skills

- Strong communication skills - written and verbal

- Ability to grasp new concepts and learn quickly

- Familiarity with ITIL concepts and associated best practice

- Experience of one or more industry standard ITSM tools

- Ability to work effectively as part of a team or on own initiative

You may have :

- Intermediate knowledge of MS Desktop and Server operating systems

- Intermediate knowledge of SQL scripting and/or PowerShell scripting

- ITIL Foundation certification

- Experience of supporting bespoke software solutions

- First-hand experience of incident management & request fulfilment in an Application Support/2nd line context

- Release & Deployment experience

- Experience of Jira Service Management

- Experience of producing management information/reporting for senior management

- Service Management experience