Requirements :

- Experience with application support, troubleshooting, and issue resolution.

- Experience with supporting applications developed on Java or .Net.

- Knowledge of databases (SQL), operating systems (Windows/Linux), and networking basics.

- Be able to Support applications running on Openshift/Azure technologies.

- Familiarity with ITIL processes and ticketing systems.

- Strong analytical and communication skills.

Ready to embark on the journey? Heres what we are looking for :

- Provide Level 2 support for business applications.

- Should be able to work on night shifts independently.

- Diagnose and resolve application-related issues, escalating complex cases as needed.

- Collaborate with IT teams and vendors for system updates, patches, and enhancements.

- Assist with user onboarding, training, and documentation.

- Monitor application performance and ensure uptime and reliability.

- Manage service requests through GSN.

- Support data integrity, security, and compliance standards.