Application Support Lead - Ticketing System

Role : Application Support Lead

Job Description :

We are hiring an Application Support Lead with 6 to 10 years of experience in .NET Core (C#), Azure, and Application Support.

The ideal candidate will be responsible for supporting enterprise applications, automating support tasks, and managing small-scale development work. Strong communication skills are essential, as the role involves coordination with business users and vendors.

Work Hours : PST Shift (10:30 PM 7:30 AM IST)

Location : Chennai

Work Mode : Initial Hybrid, followed by Remote

Key Skills Required :

- C#, .NET Core MVC, .NET Core Web API

- Microsoft Azure

- Team Handling

- Application Support

- Automations in support environments

- Small-scale development tasks

- Excellent communication (verbal & written)

- Stakeholder and vendor communication

Roles & Responsibilities :

- Lead Production Support team to ensure applications are monitored on an ongoing basis with alerts across relevant indicators.

- Works towards becoming an expert on the applications in your remit by understanding its scope, interdependencies, and limitations.

- Focus on fast recovery, Prioritize, Troubleshoot, and resolve tickets, incidents within defined SLAs.

- Facilitate blameless post-mortems, and ensure permanent closure of incidents and subsequent problem tasks.

- Identify and automate repetitive tasks to reduce/eliminate toil.

- Create and maintain accurate, up-to-date documentation, SOPs.

Good to Have (Added Advantage):

- Power Automate / RPA

- Angular (front-end tasks)

- Salesforce

Why Consider This Role :

- Long-term remote flexibility

- Work on modern tech stacks and automation

- High visibility with business teams

- Strong focus on continuous improvement