Application Support Engineer - Trading/Fintech Domain

About Us :

Role Summary :

Key Responsibilities :

- Log, track, and monitor issues using internal tools and ensure resolution within defined TAT (Turnaround Time).

- Liaise with development, QA, infrastructure, and other internal teams to drive issue resolution.

- Provide clear and timely updates to clients and stakeholders regarding issue status and resolution.

- Maintain comprehensive logs of incidents, escalations, and fixes for future reference and audits.

- Offer appropriate and effective resolutions for client queries on functionality, performance,

and usage.

- Communicate proactively with clients about upcoming product features, enhancements, or

changes.

- Build and maintain strong relationships with clients through regular, value-added

interactions.

- Collaborate in conducting UAT, release validations, and production deployment verifications.

- Assist in root cause analysis and post-incident reviews to prevent recurrences.

Required Skills & Qualifications :

- Bachelor's degree in Computer Science, IT, or related field.

- 2+ years in Application/Technical Support, preferably in the broking/trading domain.

- Sound understanding of capital markets - Equity, F&O, Currency, Commodities.

- Strong technical troubleshooting skills - Linux/Unix, SQL, log analysis.

- Familiarity with trading systems, RMS, OMS, APIs (REST/FIX), and order lifecycle.

- Excellent communication and interpersonal skills for effective client interaction.

- Ability to work under pressure during trading hours and manage multiple priorities.

- Customer-centric mindset with a focus on relationship building and problem-solving.

Nice to Have :

- Experience interacting with exchanges (NSE, BSE, MCX) or clearing corporations.