Application Support Engineer - OpenEdge

Roles and Responsibilities :

We are looking for an experienced Application Support Engineer with strong knowledge of Progress OpenEdge (ABL/4GL). The role involves providing production support, issue resolution, monitoring, and minor enhancements for business-critical applications. The candidate should be proactive in handling incidents, ensuring application stability, and working closely with users and development teams.

Shift Timings - 8 pm to 4 am IST

Key Responsibilities :

- Provide L2/L3 support for applications built on Progress OpenEdge.

- Monitor application performance and ensure system availability.

- Analyze and resolve incidents, service requests, and problem tickets within SLAs.

- Perform root cause analysis.

- Handle batch processes, jobs, and scheduled tasks.

- Coordinate with development teams for bug fixes, enhancements, and release deployments.

- Support application upgrades, patches, and migration activities.

- Maintain accurate documentation of issues, resolutions, and standard operating procedures.

Required Skills & Experience :

- Strong hands-on experience with Progress OpenEdge (ABL/4GL) in a support environment.

- Good understanding of Progress Database concepts and performance troubleshooting.

- Experience in incident management, problem management, and change management.

- Familiarity with UNIX/Linux commands and scripting.

- Exposure to ticketing tools (ServiceNow, JIRA, Remedy, etc.).

- Strong troubleshooting, analytical, and communication skills.

Good to Have :

- Experience in working with global support models

- Basic knowledge of SDLC / Agile methodologies