Key Responsibilities :

- Troubleshoot and Narrow Down Issues related to Application issues (Linux, Oracle, SQL)

- Coordinate with respective functional teams for Resolution

- Escalate to Manager as per the Guidelines

- Create and share the Necessary documents for issue resolution Update records, checklists etc.,

- Up gradation of software, Performance tuning, SLA management, Audit compliances, Security compliances

- Fix the Application related issues

- Escalate to senior management and support teams

- DYCIMP related compliances

- Work with team members for understanding their needs and guide them on issues

- Work with other IT teams for services requests and operations support

- Coordinate with stakeholders for resolution

Required Skillset :

- Demonstrated ability to troubleshoot and resolve complex application issues in a timely and effective manner.

- Proven ability to communicate technical information clearly and concisely, both verbally and in writing, to technical and non-technical audiences.

- Experience with database management systems (e.g., SQL Server, Oracle) and operating systems (e.g., Windows Server, Linux).

- Ability to work independently and as part of a team, collaborating effectively with colleagues and clients.

- Bachelor's degree in Computer Science, Engineering, or a related field.

- Adaptability to work in a fast-paced, client-focused environment, providing on-site and remote support as needed.