POSITION OVERVIEW : IT App Support Support-MidasPlus

POSITION GENERAL DUTIES AND TASKS :

Core Skills :

Service Delivery :

- Batch scheduling and monitoring

- AS400 operating system

- RPG programming

- Control language programming

- MidasPlus/core banking (GL, dealing, lending, GL, SWIFT messages) application knowledge

- Message queue and protocol in inter system exchange information.

Job Description :

- 5-10 years hands-on experience in application support with experience in system setup, environments, system fine tuning (core banking knowledge preferred)

- Last 3 years of relevant experience in banking/financial services industry

- Demonstrable analytical skills with deep knowledge in AS400 platform and RPG programming with core banking knowledge

- Hands On Experience Connect-Direct, SSH, SOA or any interface tool

- Knowledge in JAVA migration.

- Experience in AS400 Aldon LMI tool

- Incident, problem, and service Outage management experience is Plus.

- Good Communication and Articulation Skills

Roles/Responsibilities :

- Support fix development via CL/RPG programming, SIT, UAT support, Production deployment and post implementation support

- Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

- Provide operational support and ensure SLI of Applications

- Troubleshoot Batch Issues & root causes to Mitigate Impacts to SLA

- Proactively Identify and Identify opportunities for preventive Maintenance

- Perform Administration & Optimization to achieve of Optimal System Performance

- Conduct review of technical and functional solutions from enhancement/project team to ensure they conform to Established Standards

- Recommend Design and Operational Optimizations

- Respond on time to the queries raised by various business units

- Provide Timely updates (Status, Progress, Issues, Resolutions) to Business Stakeholders

- Work with Project/Enhancement Teams to Review, Transition for Run Team

- Participate in Disaster Recovery and Business Continuity exercises

- Support relevant software/platform/database upgrade for the systems

- Knowledge of Troubleshooting MQ, API and streaming applications

- Server Performance, capacity, utilization monitoring and Health monitoring

- Collaborate with diverse cross functional teams within IT and Business to Independently drive outcomes.

Work Location : Kuala Lumpur, Malaysia