Job Duties and Responsibilities

- Able to perform effective Incident Management from incident start through resolution, partnering with Development to determine root causes, and driving rigorous Problem Management to follow through on actions

- Proactive issue identification and resolution

- Own the production environment, monitoring availability and ensuring a holistic system health, handling application deployments

- Triage and Remediate production systems

- Resolve issues within the SLA

- Achieve 90% automation and reduce manual intervention

- Be the primary operational support engineer for multiple large, distributed, critical software applications.

Skills, Experience, and Requirements

- Engineering degree with 5+ years of experience in Application Support and Automation

- Strong understanding of modern monitoring and logging technologies (Logz.io, CloudWatch, DynaTrace)

- Understand microservice architecture

- Experience in Unix, Shell scripting/Python/Java, SQL, AWS, etc

- Experience in troubleshooting complex applications as well as environmental issues.