Application Support Engineer

Job Description : Application Support Engineer

Role : Application Support Engineer

Location : Hyderabad

About the Role :

Key Responsibilities :

- Implement and manage monitoring/observability tools : PagerDuty, Datadog, Prometheus, and Splunk.

- Handle incident management via ServiceNow and Jira Service Management.

- Leverage automation and AI tools to optimize support efficiency (auto-triage, self-healing, real-time diagnostics).

- Collaborate with cross-functional teams for root cause analysis and critical incident resolution.

- Contribute to building AI/ML-based support solutions (chatbots, summarizers, LLM-powered agents).

- Enhance observability platforms for anomaly detection and predictive monitoring.

- Drive innovation in support through automation and smart tooling.

Required Skills

Primary Skills (Mandatory) :

- Monitoring/Observability tools : PagerDuty, Datadog, Prometheus, Splunk

- Incident Management Platforms : ServiceNow, Jira Service Management

- Automation & AI Tools for support optimization

Secondary (Good to Have) :

- Cloud platforms : AWS, GCP, Azure

- DevOps practices

- Containerization (Docker) & Orchestration (Kubernetes)

Qualifications :

Experience : 8-12 years (B3 level)

Education : Bachelors degree in Computer Science, Engineering, or related field.

- Prior experience in enterprise-scale application support with automation/AI exposure.