- Provide functional and technical support for Oracle Retail applications, covering Retail Merchandising System (RMS), Retail Price Management. (RPM), Retail Store Inventory Management (SIM), and Retail Sales.

- Audit(ReSA), Allocations, Retail Planning, Retail Finance.

- Troubleshoot and resolve production incidents and service requests related to Oracle Retail applications, ensuring timely resolution and noto-minimal business disruption.

- Perform root cause analysis to identify recurring problems and implement permanent solutions.

- Regular system performance monitoring and tuning to ensure the performance and availability of Oracle Retail applications.

- Assist in the deployment of application patches, and configuration changes.

- Maintain documentation on issue resolution and configurations.

- Participate in 24/7 shift duration on rotation.

Mandatory Qualifications :

- 8-10 years of experience in application support role on Oracle Retail version 12 and above (RMS, RPM, SIM, ReSA).

- Strong knowledge of Oracle database, PL/SQL, and performance tuning.

- Experience with integration patterns to various systems (Oracle EBS, POS, WMS etc. ) with Oracle Retail and strong experience of Oracle Retail data models.

- Experience with Oracle Retail patching, upgrades, and environment management.

- Solid understanding of ITIL processes.

- Experience with monitoring tools like Datadog.

- Experience with ServiceNow for implementation of ITIL processes.

- Ability to troubleshoot both functional and technical issues, analyze.
logs, and conduct root cause analysis.

- Strong communication skills to work with business users and crossfunctional teams.

- Process Optimization Proactive incident reduction, task automation, and continuous

improvement initiatives.