Application Developer - MS Dynamics 365 Customer Engagement

Job Title : Application Developer Microsoft Dynamics 365 Customer Engagement (CE)

Location : Bangalore (Preferred)

Experience : 68 Years

Job Summary :

We are seeking an experienced Microsoft Dynamics 365 CE Application Developer to design, customize, and deploy enterprise-grade CRM and Power Platform solutions. The role requires strong expertise in Dynamics 365 CE modules, Power Platform (Power Apps, Power Automate, Power BI), and Azure services, with a focus on building scalable, secure, and high-performing solutions for business process automation and contact center transformation.

Key Responsibilities :

Solution Development & Customization :

- Design, develop, and configure Microsoft Dynamics 365 CE applications, entities, workflows, forms, business rules, and dashboards.

- Build Proofs of Concept (POCs) and transform them into production-ready solutions.

- Customize customer service and sales modules to align with business processes.

Power Platform & Automation :

- Develop low-code/no-code solutions using Power Apps (Canvas & Model-Driven), Power Automate, and Power BI.

- Automate business workflows, approvals, and integrations to optimize end-to-end operations.

Integration & Cloud Services :

- Integrate Dynamics 365 CE with external systems (REST APIs, Azure Logic Apps, Azure Functions, Service Bus).

- Implement data migration and synchronization using KingswaySoft, Scribe, or equivalent tools.

- Develop secure authentication and role-based access controls leveraging Azure AD.

DevOps & Deployment :

- Implement ALM practices with Azure DevOps/GitHub Actions for CI/CD, release management, and version control.

- Manage solution packaging, deployment automation, and environment strategies (Dev/Test/Prod).

Performance, Security & Compliance :

- Optimize CRM queries, workflows, and plug-ins for performance.

- Apply Microsoft security best practices, data encryption, and compliance (GDPR, SOC2).

- Ensure scalability and maintainability of solutions through technical documentation and coding standards.

Required Skills & Qualifications :

Core Expertise :

- Strong hands-on experience with Microsoft Dynamics 365 CE (Customer Engagement) modules.

- Proficiency in Power Platform (Power Apps Canvas & Model Driven, Power Automate, Power BI).

- Expertise in customization, configuration, and extension of CRM entities, workflows, and dashboards.

Technical Skills :

- Strong understanding of Dynamics 365 SDK, Plugins, Custom Workflow Activities, and PCF controls.

- Proficiency in C#, JavaScript, TypeScript, and .NET for Dynamics 365 customizations.

- Experience in integrating external systems via REST APIs, OData, and Azure services.

- Working knowledge of Dataverse, CDS, and relational database design (SQL/NoSQL).

DevOps & Cloud :

- Experience with Azure DevOps/GitHub Actions for CI/CD and ALM pipeline management.

- Familiarity with containerization (Docker/Kubernetes) is a plus.

Soft Skills :

- Strong problem-solving, analytical, and communication skills.

- Ability to work in Agile/Scrum environments and collaborate with cross-functional teams.