Work Mode : Work from Office (WFO) Cab facilities not provided. For exceptional candidates, alternate locations may be considered.

Office Addresses :

Hyderabad : Salarpuria Sattva Knowledge City, 16th Floor, Unit 3, Parcel 4 Octave Block, Madhapur, Hyderabad 500081, Telangana

Bangalore : PrimeCo Union City, Sy No 76 & 86, Sadaramangala Industrial Area, Pattandur Agrahara, Bengaluru 560067, Karnataka

Job Summary :

We are seeking an experienced Microsoft Power Apps Engineer (Microsoft Dynamics 365) with a strong background in Dynamics CRM to join IBMs team. The ideal candidate will have a minimum of 8 years of technical experience in Dynamics CRM and a proven ability to design, develop, and optimize enterprise solutions. The role demands advanced problem-solving skills and the capability to deliver innovative, scalable solutions to complex business challenges.

Key Responsibilities :

- Design, develop, and maintain Model-Driven Apps within Microsoft Dynamics 365.

- Utilize Unified Client Interface (UCI) capabilities for enhanced user experiences.

- Perform customizations within Dynamics CRM to meet client-specific requirements.

- Apply JavaScript customizations to forms using Client API Reference.

- Manage security roles, business units, and teams in the CRM environment.

- Work with JSON-based data structures.

- Develop and deploy PCF (PowerApps Component Framework) Controls.

- Create and maintain plugins, custom actions, and custom APIs.

- Integrate with and consume the Dynamics Web API.

- Handle solution management, including managing components, deploying managed solutions, and ensuring smooth migration across environments.

- Monitor and optimize performance and telemetry using Azure Application Insights.

Good-to-Have Skills :

- Experience with Case Management workflows.

- Knowledge of Auto Case Creation Rules and Unified Routing.

- Understanding of Skill-Based Routing and Routing Rules.

- Familiarity with Customer Service Workspace and Omnichannel solutions.

- Exposure to Real-Time Marketing capabilities.

Qualifications & Experience :

- Bachelors or Masters degree in Computer Science, Information Technology, or related field.

- 8+ years of hands-on experience with Microsoft Dynamics CRM/D365 CE.

- Proven experience with Power Apps, PCF controls, and plugin development.

- Strong grasp of Dynamics CRM architecture, security, and deployment.

- Ability to troubleshoot performance issues and implement optimization strategies.

- Excellent communication skills and stakeholder management abilities.