- Responsible for the day-to-day operations of non-clinical applications including design, build, test, and maintenance.

- This ranges from small service requests to larger project implementations.

- Responsible for assisting with system troubleshooting, implementations, and software updates.

- Participates in system testing and validation by assisting in the development and maintenance of testing protocols, and coordinates testing with end users when applicable.

- Coordinates tasks departmental/interdepartmentally to support non-clinical applications.

- Works in a multidisciplinary environment to help maintain a stable and functional software application.

- Develops, follows, and keeps updated documentation on support of the system as well as adheres to change management procedures.

- This position has an on-call rotation schedule that requires immediate off-hours response.

- Actively maintains education and cross-training on all departmental areas of expertise.

Summary :

- Responsible for the gathering, interpreting, and utilizing of complex data to maintain stable operations and ongoing improvement of IS Applications.

- These systems may include, but are not limited to, functionality to support clinical, fiscal, IS and business operations.

- This position works in a multi-disciplinary environment that requires excellent communication skills and problem-solving abilities.

- The IS Analyst design system components, write specifications, define solutions, perform system build and create system level documentation.

- 3+ years of IT experience.

- Strong critical thinking and analysis skills.

- Business acumen.

- Understand operational workflows supported by applications.

- Good communication/collaboration/team skills.

- Experience learning new applications and adapt quickly when given new assignments.

Initial applications :

- Primary : Salesforce Health Cloud.

- Secondary: Salesforce Marketing Cloud.