Apple System Engineer - OS Support

Job Summary :

This role requires deep technical expertise in Apple platforms, including macOS and iOS, with a focus on system integration, deployment, and technical support within enterprise environments.

You will be responsible for ensuring optimal performance, security, and scalability of Apple-based systems and contributing to business transformation initiatives through modern deployment practices.

Key Responsibilities :

- Provide technical support and troubleshooting for complex system issues, ensuring minimal downtime and optimal performance.

- Lead the design and deployment of Apple systems across enterprise environments using modern methodologies and tools (e.g., MDM, ABM).

- Collaborate with business and IT stakeholders to advise on scalable, secure Apple technology solutions for enterprise use.

- Promote and implement modern device deployment and management workflows, such as zero-touch deployments using Apple Business Manager (ABM) and MDM platforms.

- Conduct on-site or virtual engagements with clients or internal teams to assess requirements, deliver solutions, and ensure adoption of Apple platform best practices.

- Ensure systems are secure and compliant by applying Apples security frameworks, privacy guidelines, and enterprise security technologies.

- Deliver technical demonstrations, workshops, and presentations to educate stakeholders and support adoption of Apple solutions.

Must-Have Skills & Qualifications :

- Solid knowledge of client management solutions for macOS and iOS platforms.

- Expertise in enterprise security technologies tailored to Apple environments (e.g., FileVault, Gatekeeper, System Integrity Protection).

- In-depth knowledge of MDM (Mobile Device Management) solutions and Apple Business Manager (ABM) deployment workflows.

- Advanced understanding of networking protocols, wireless standards (802.1x, WPA2/WPA3), and modern authentication methods (e.g., SSO, OAuth, SAML).

- Familiarity with Apples security frameworks and adherence to privacy guidelines for enterprise and end user protection.

- Jamf 100 or Jamf 200 certification required.

- Excellent problem-solving, communication, and presentation skills.

- Ability to document systems, procedures, and support documentation for operational continuity