Role : ServiceNow ITOM L3 Engineer.

Experience : 6 Years minimum in ServiceNow Platform Support / DevOps.

Shift Timings : Rotational Shifts.

MUST Have Mandatory skills (non-negotiable) :

- Minimum 4 years of Hands on experience with ServiceNow ITOM & overall 6 years in ServiceNow.

- Minimum 2+ years as L3 ServiceNow Engineer.

- Should be ready to Work in Rotational shifts.

Requirement :

- 6+ years ServiceNow Platform Support experience minimum.

- 4-6+ years of hands on experience with ITOM.

- Should have minimum 2 years of Hands on experience as L3 ServiceNow Support.

- Strong written and verbal communication skills.

- Experience working across multiple teams for effective implementation.

- Ability to engage with a variety of internal and external stakeholders.

- Solid interpersonal skills and the ability to build solid working relationships.

- Thorough knowledge of identity administration and expertise to solve complex issues.

- Drive ServiceNow Discovery, Service Mapping, Orchestration, Event management and Cloud

management applications within the ITOM product line.

- Need hands-on experience in optimizing discovery, tailoring patterns and development.

- Need hands-on experience across multiple ServiceNow Discovery and Service Mapping projects

involving a variety of enterprise and open-source application server, database, network, and operating systems.

- Need hands-on configuration of event rules, alert rules, Orchestrator workflow, Cloud management portal.

- Validate discovery results and troubleshooting as required.

- Advise customers on ServiceNow ITOM best practices.

- Assist with Service Mapping Processes and Best Practices.

- Guide customer configuration/implementations of the ServiceNow ITOM Platform.

- Need hands-on experience in troubleshooting ServiceNow Discovery incl hands-on Integration with

other discovery source tools via REST, JSON, SOAP, ODBC, JDBC methods.

- Need hands-on experience with scripting using JavaScript.

- Need hands-on experience with Flow Designer ServiceNow ITOM Admin Requirements:.

- The ideal candidate will have ServiceNow L2/L3 support & development experience with ITSM as well as with other platform modules such as ITOM, ITBM and SAM.

- Candidates who are experienced and well versed in both ITSM and IT infrastructure (security, server, and network) will be a great fit.

Good to have:

- Experience with the ServiceNow (CMDB) including class structure, tables, attributes, Identity and Reconciliation (IRE), and Class Manager.

- Experience with ServiceNow development tools including Studio, Workflows, Orchestration, and Integration Hub.

- Experience implementing systems using the Agile/Scrum methodology.

- Experience with scripting in ServiceNow (Business Rules, UI Pages, UI Macros, etc.

- Experience withUser Interface design and User Experience concepts.